1. OUR REFUND POLICY

Alien Escape is a digital service providing immediate access to premium features upon purchase. Because of this instant delivery and consumption, refunds are limited but available under specific conditions.

We offer a **14-day money-back guarantee** for all purchases (monthly/annual subscriptions and lifetime one-time payments). Refunds are reviewed on a case-by-case basis within 14 calendar days of purchase.

• Basic Monthly subscriptions ($0.99/month)
• Premium Monthly subscriptions ($3.99/month)
• Basic Annual subscriptions ($9.99/year)
• Premium Annual subscriptions ($36.99/year)
• Lifetime Basic purchases ($19.99 one-time)
• Lifetime Premium purchases ($49.99 one-time)
• Any future plans or pricing tiers

2. WHEN REFUNDS MAY BE GRANTED

Refunds are considered (at our and Paddle's discretion) for:

• Technical issues preventing access or use of paid features.
• Dissatisfaction shortly after purchase (before substantial use).
• Cases required by applicable consumer protection laws.

To request: Contact Paddle support directly at paddle.net (using the link in your receipt) or email us at support@alienescape.game with your order details and reason. Paddle processes all refunds.

3. WHEN REFUNDS ARE NOT AVAILABLE

Due to immediate delivery:

• After the 14-day period.
• If premium features have been substantially accessed/unlocked/used.
• For fraud, abuse, or chargeback attempts.

4. MANDATORY LEGAL RIGHTS (EU/UK/Other Jurisdictions)

Certain laws provide non-excludable rights:

• EU/UK: Consumers may have a 14-day right of withdrawal for distance contracts. However, for digital content where performance begins immediately with your express consent (and you've acknowledged loss of withdrawal right upon start), this right is waived as permitted under EU Directive 2011/83/EU Article 16(m) and UK Consumer Contracts Regulations.
• Other jurisdictions: If local laws mandate refund rights that override this policy, they apply to the minimum extent required.

If you believe you have a statutory right, contact us or Paddle promptly.

5. SUBSCRIPTION CANCELLATION

You may cancel recurring subscriptions anytime via Paddle's customer portal or support. Cancellation stops future billing but does not refund current/past periods. Access continues until the paid period ends.

6. DISPUTES AND CHARGEBACKS

7. TECHNICAL ISSUES

Report problems immediately. We investigate and may extend subscription access (not monetary refund) for verified platform issues as goodwill.

8. CONTACT US BEFORE PURCHASING